Returns & Exchanges

At The Formularx, we strive to ensure you are completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a hassle-free return and exchange process for all eligible products within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to start your request.

• 2.
  Quality Check

  Ensure the product is unused, in its original packaging, and include a clear photo of the item if reporting damage.

• 3.
  Pack and Ship

  Once approved, securely pack your items and use the prepaid shipping label provided via email to send them back to our warehouse.

• 4.
  Processing Refund

  After we receive and inspect your return, your refund or exchange will be processed within 5-7 business days to your original payment method.